General Questions

BD Bazar Halal Foods is an online store specializing in halal groceries, offering both pickup and delivery services across Japan.

We offer a wide range of halal-certified products, including fresh produce, meat, dairy, pantry staples, and frozen goods.

We deliver across Japan, including major cities and remote areas, through reliable logistics partners like Sagawa Express.

Simply visit our website, browse the products, add items to your cart, and proceed to checkout.

No, there is no minimum order requirement. However, delivery charges may vary based on package weight.

Order and Payment FAQs

We accept cash on delivery payments.

Yes, contact us at least 12 hours before your order is scheduled for pickup or delivery.

We will notify you immediately and offer a replacement or a refund for the unavailable item.

Currently, all orders must be placed through our website for seamless processing.

Yes, a receipt will be sent to your email after your order is confirmed.

Support and Contact FAQs

You can reach us via:
Email: info@bdbazarhalalfoods.com
Phone/WhatsApp: +81 80 6446 5857

Contact our support team with your order details for prompt resolution.

Yes, we have a customer-friendly return policy. Contact us within 24 hours of receiving your order for assistance.

 

Absolutely! We welcome customer suggestions to improve our product range.

Yes, our support team is available 7 days a week to assist you.

Pickup Service FAQs

Place your order online, select the "Pickup" option, and collect your order from our store after receiving confirmation.

Our store is open for pickups daily from 10:00 AM to 10:00 PM.

Yes, you can authorize someone else to pick up your order by providing them with the order confirmation details.

Please bring a copy of your order confirmation email or WhatsApp message.

Contact us in advance, and we’ll reschedule your pickup to a more convenient time.

Delivery Service FAQs

Delivery charges depend on the package weight or size.

Delivery time depend on your location.

Yes, we deliver frozen items, but please add an extra day for delivery to ensure proper handling.

Yes, we provide a tracking number once your order is shipped, so you can monitor its progress.

Contact our support team for assistance. Delays may occur due to unforeseen circumstances like weather or logistical issues.